Refund Policy

If you are not satisfied with the software subscription, email us within 14 days of your purchase and we will refund you in full. You do not need to give a reason.

This is in addition to any statutory cancellation rights you have as a consumer under the law of your country.

Email info@labsforhome.com from the address you used to buy, or reply directly to your Paddle receipt. Include your order reference — it is on the receipt.

We aim to reply within one working day.

Refunds are issued by Paddle.com, our Merchant of Record, to the original payment method. Paddle typically completes this within 5–10 working days, depending on your bank.

The tax charged at checkout is refunded along with the price.

Paddle emails you before each annual renewal. If a renewal charge takes you by surprise, contact us within 14 days of the charge and we will refund it and cancel the subscription.

You can cancel at any time before renewal from the link in your receipt email.

We may decline a refund where an account has been shared beyond the agreed number of learners, where our content has been copied or redistributed, or where the same customer repeatedly buys and refunds.

If we decline, we will explain why.

Physical science kits are not sold through this checkout. They are quoted and invoiced individually, and returns are agreed case by case at the time of the order. Contact us before returning any hardware.

Siminds Limited, 18th Floor, 100 Bishopsgate, London EC2N 4AG, United Kingdom. Email info@labsforhome.com.